Summary

To enhance our organization's field service operations by leveraging the power of Salesforce Field Service Lightning (FSL). This project aims to optimize field service processes, improve technician productivity, and elevate customer satisfaction.

Project Scope:

• FSL Configuration: Customize FSL to align with our specific field service requirements, including work orders, dispatching, mobile capabilities, and inventory management.
• Custom Development: Develop custom Apex classes, triggers, and Lightning components to extend FSL functionality and integrate with other systems.
• Integration with ESO: Seamlessly integrate FSL with our existing Enterprise Service Operations (ESO) platform to ensure data consistency and streamlined workflows.
• Mobile Optimization: Optimize FSL for mobile devices to enable technicians to access critical information and complete tasks efficiently in the field.
• Reporting and Analytics: Implement robust reporting and analytics capabilities to track key performance indicators (KPIs).
  

Resource Requirements:

• Salesforce FSL Developer: A highly skilled Salesforce developer with extensive experience in FSL, Apex, Lightning components, and integration technologies.

Key Deliverables:

• Optimized FSL Configuration: A customized FSL configuration tailored to our specific field service needs.
• Custom FSL Development: Developed and deployed custom FSL applications to address unique requirements.
• Seamless ESO Integration: Integrated FSL with ESO to ensure data consistency and efficient workflows.
• Mobile-Optimized FSL: A mobile-friendly FSL solution that empowers technicians in the field.
• Robust Reporting and Analytics: Implemented comprehensive reporting and analytics capabilities to track performance.
• Successful User Adoption: Trained and supported users to maximize adoption and utilization of FSL.