Summary

To enhance and optimize our Salesforce platform to streamline operations, improve user experience, and drive business growth. This project will focus on leveraging Salesforce's capabilities, particularly Service Cloud and Experience Cloud, to deliver innovative solutions and enhance our overall digital presence.

Project Scope:

1. Solution Architecture:
• Conduct a thorough analysis of current Salesforce architecture and identify areas for improvement.
• Design and implement a robust, scalable, and secure Salesforce solution aligned with business objectives.
• Develop detailed technical documentation outlining the solution architecture, data flows, and integration points.
2. Custom Development:
• Build custom Apex classes, triggers, and Visualforce pages to extend Salesforce functionality.
• Develop Lightning components to create modern, user-friendly interfaces.
• Implement custom workflows and process builders to automate tasks and streamline processes.
3. Integration:
• Integrate Salesforce with external systems and applications using APIs, web services, and other integration techniques.
• Ensure seamless data exchange and synchronization between Salesforce and other systems.
4. Data Migration and Management:
• Plan and execute data migration activities, including data cleansing, transformation, and loading.
• Implement data governance policies and procedures to maintain data quality and security.
5. User Experience:
• Design and develop intuitive user interfaces that enhance user productivity and satisfaction.
• Optimize page load times and overall system performance.
• Provide comprehensive user training and documentation.
6. Security and Compliance:
• Implement robust security measures to protect sensitive data.
• Conduct regular security audits and vulnerability assessments.

Resource Requirements:

• Lead Salesforce Engineer:
• 7 years of Salesforce development experience
• Strong proficiency in Apex, SOQL, Lightning Web Components, and Salesforce configuration
• Experience with Salesforce Service Cloud and Experience Cloud
• Excellent problem-solving and communication skills
• Ability to lead and mentor a team of developers