Summary

We are looking for good offshore QA resources to support our Salesforce team. As we want these new team members to be the gatekeepers for any changes being pushed into Prod along with documenting and performing regression and load testing too. They should follow up with the development team to get the knowledge about what has been built and perform QA testing before providing a QA sign off to move the changes into UAT for Business sign off along with seeing if we can automate any of the testing tasks. For any new project launches, they shall be involved in the KT sessions from the vendors, but they should be proactive in getting the details to test the impact of the changes wherever it's possible.

Key Responsibilities:

• Serve as QA gatekeepers for all changes being promoted to the Production environment.
• Perform manual and automated testing of Salesforce features, integrations, and customizations.
• Conduct regression, functional, and load/performance testing across environments.
• Collaborate closely with developers to understand the scope of changes and identify potential risk areas.
• Provide QA sign-off before changes are moved to User Acceptance Testing (UAT) and production.
• Participate in Knowledge Transfer (KT) sessions from vendors for new project initiatives.
• Proactively gather requirements and test data to validate business-critical functionalities.
• Maintain comprehensive documentation of test cases, test results, defects, and test cycles.
• Identify opportunities and implement test automation to optimize the QA process.
• Ensure timely defect tracking, reporting, and resolution in coordination with development teams.

Qualifications:

• 4 years of experience in Quality Assurance, preferably in Salesforce or CRM environments.
• Experience with QA tools such as Selenium, JIRA, TestRail, or similar platforms.
• Familiarity with test automation frameworks and scripting.
• Proven ability to manage QA activities independently and proactively.
• Excellent communication skills and ability to collaborate across global teams.
• Strong attention to detail and analytical thinking.

Nice to Have:

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, etc.)
• Experience in Agile/Scrum methodologies.
• Load testing tools like JMeter or similar.